Swire Hotels partners with Agilysys to deliver smarter, faster and greener guest experiences

The software solutions improve operational efficiency across all properties in Hong Kong and will expand to the entire global portfolio over time.

ALPHARETTA, GA – Agilysys, Inc.one of the world’s leading providers of end-to-end SaaS solutions and next-generation on-premises hospitality software solutions, announced that the Hong Kong-based company Hotels in Swire has activated Agilysys solutions in all of its properties in Hong Kong and plans to roll them out across its entire property portfolio.

Agilysys’ comprehensive suite includes Agilysys Seat, an online seat reservation, waiting list and room management system that optimizes both revenue and guest satisfaction; InfoGenesis POS using IG 12UX client, the leading point of sale system in the hospitality market; and IG OnDemand, a contactless food and beverage (F&B) ordering solution for customers for customer delivery or pickup across all locations.

Swire Hotels is a group of seven properties under the The House Collective and EAST brands, with locations in Hong Kong, Mainland China and the United States. The hotel group is known for its personalized service and unique guest experiences and is dedicated to improving sustainability across all of its properties.

In our quest to provide customers with a smarter, faster and greener experience, we have always been impressed with Agilysys’ solutions,” mentioned dean winter, CEO of Swire Hotels. “IG OnDemand is a perfect fit for our properties, empowering team members with the technology we need to improve our operational efficiency, improving the guest experience.

With IG OnDemand, customers can place and pay for F&B orders using their mobile devices rather than having to call a service line. A simple scan of a QR code in the room leads to a user-friendly interface displaying images, descriptions and prices of F&B choices. Customers can choose to have their orders delivered or can choose to pick them up. In addition to enabling the contactless service experience that guests are increasingly seeking, replacing printed menus with QR codes in guest rooms helps with sustainability by reducing paper waste.

Agilysys Seat enables properties to maximize revenue from seating options and room space while allowing customers to view and select seats and track their waitlist status across multiple venues through a live experience. line. As the foundation for these experiences, the IG 12UX Client for InfoGenesis Complete POS System enables hoteliers to present POS experiences to guests in a variety of ways using equipment that reflects guest preferences, whether either via mobile devices or fixed points of sale. place the terminals.

“It was important for us to choose a technology partner who understands the importance we place on sustainability, ease of use and customer experience,” mentioned Clement Durand, Senior Operations Manager at Swire Hotels. “Using Agilysys, we have seen the platforms gain popularity with our customers due to lower phone call volume in the first two months of launch, and approximately 60% of in-room dining orders now come from customers using IG OnDemand.

We are proud to partner with Swire Hotels, a hotel group known for excellence in extraordinary service.,” mentioned Andrew Cox, General Manager APAC at Agilysys. “With Agilysys Seat, IG OnDemand and IG 12UX, Swire Hotels can improve the dining experience for guests and staff, and elevate the personalized service they have come to enjoy. We look forward to implementing our solutions across the Swire Hotels portfolio, helping them grow revenue and meet growing expectations for frictionless and touchless guest experiences.

Solutions in use

InfoGenesis Point of Sale provides an award-winning, enterprise-class point-of-sale solution that processes transactions in the world’s most demanding and high-volume hospitality industry environments. Its modern and flexible client, IG 12UX, allows customers to choose devices that match the style and needs of their sites. From traditional POS terminals to iPads, android tablets and mobile phones, the IG 12UX client allows customers to seamlessly deliver a variety of POS experiences based on customer preferences and server requirements. In addition, InfoGenesis offers robust reporting and analysis capabilities, extensive enterprise-level menu and item configuration capabilities, and multilingual support to help improve service flexibility and operational efficiency. The result is improved F&B operations and increased revenue across all locations.

GI on demand provides a complete, cloud-native, contactless, self-service food and beverage ordering solution that provides an intuitive ordering and payment experience for customers. IG OnDemand allows customers to place and pay for orders using their own devices – phone, tablet, laptop – for pickup or delivery. The result is a dramatic increase in revenue opportunities and a greater chance of improving customer service.

Agilysys Headquarters provides a comprehensive online seat reservation, waitlist and venue management system that displays and manages seat availability for a wide range of venues, including restaurants, pool cabanas, stadiums and arenas, game table seats and more. The solution allows customers to choose their preferred location or server while optimizing site usability and enabling social distancing protocols through mobile messaging communication. Plus, its table/room layout management capabilities ensure the most efficient use of space based on room and event type. The result is improved customer service with shorter and more predictable wait times, increased table turnover and increased venue revenue.

About Mohammed B. Hale

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